Patient Portal Software: Overview & 5 Examples
Who Uses Patient Portal Software?
Patient portal software is utilized by healthcare providers to provide online access for patients to communicate with their healthcare teams, review medical records, request prescription refills, schedule appointments, and view test results. The software is designed to make it easier for patients to manage their healthcare needs and improve communication with their healthcare providers.
Benefits of Patient Portal Software
There are various benefits to using patient portal software. One of the main advantages is that it allows patients to have 24/7 access to their medical information and communicate with their healthcare providers in a more convenient way. Patients are able to fill out forms, request prescription refills, schedule appointments, and view test results from the comfort of their own homes and at a time that is most convenient for them.
Additionally, patient portal software can improve the quality of care provided by healthcare providers. With access to the patient’s medical information, healthcare providers can make more informed decisions about the patient’s care. The software can also reduce errors caused by miscommunication and improve patient outcomes.
Features of Patient Portal Software
Some common features of patient portal software include:
Patient portal software usually provides secure messaging so that patients can communicate with their healthcare providers without worrying about their personal information being compromised.
Patients can schedule appointments with their healthcare providers, view upcoming appointments, and receive appointment reminders.
Access to medical records:
Patients can view their medical records, including test results, immunization records, and medication lists.
Prescription refill requests:
Patients can request prescription refills from their healthcare providers.
Billing and payment:
Patient portal software can provide access to billing and payment information so that patients can view and pay their medical bills online.
5 Examples of Patient Portal Software
1. NextGen Healthcare (nextgen.com) is a patient portal software that features secure messaging, appointment scheduling, access to medical records, and prescription refill request. It also includes patient self-check-in capabilities, allowing patients to check-in to their appointments without having to go through the front desk.
2. Cerner (cerner.com) is an integrated electronic health record and patient portal software that provides patients with access to their medical records, appointment scheduling, and messaging with their healthcare providers. Patients can also receive real-time notifications and reminders about their appointments, test results, and prescription refills.
3. Athenahealth (athenahealth.com) provides secure messaging, appointment scheduling, online bill pay, and access to medical records. The software also features a provider directory that allows patients to search for healthcare providers in their area.
4. Allscripts (allscripts.com) is a patient portal software that includes prescription refill requests, online bill pay, and secure messaging. The software also provides patients with access to educational resources, such as videos and articles, that can help them understand their medical conditions and treatments.
5. eClinicalWorks (eclinicalworks.com) is a patient portal software that includes secure messaging, appointment scheduling, and access to medical records. The software also features custom forms and surveys that healthcare providers can use to gather information from their patients.
Drawbacks and Limitations of Patient Portal Software
Despite the many benefits of patient portal software, there are also some drawbacks and limitations to consider. For example, not all patients have access to technology or may not be comfortable using digital resources to manage their healthcare needs. Additionally, patient portal software may require a certain level of technical proficiency and training, which may be a barrier to some patients.
Another limitation to patient portal software is that it may not be able to replace face-to-face interactions with healthcare providers. Patients may still need in-person visits for certain medical procedures, and patient portal software should not be seen as a substitute for in-person care.
Patient portal software is a valuable tool for improving communication between patients and healthcare providers, making it easier for patients to manage their healthcare needs, and improving the quality of care provided by healthcare providers. With a range of features and benefits, patient portal software is becoming increasingly popular throughout the healthcare industry. By considering the various options available and the potential limitations, healthcare providers can choose a patient portal software that meets the needs of their patients and improves the overall quality of care provided.